Setting Customer Inquiry Channel

By enabling the "ChannelTalk Connection Settings" in "Organization Management > Settings > Customer Inquiry Channel Settings," you can manage customer inquiry data only within your organization.

ChannelTalk Connection Settings

You can set up ChannelTalk, which is connected when the "Customer Inquiry" button is clicked. If you do not use this feature, it will be connected to Elice ChannelTalk.

1. Go to the Organization Management > Settings tab at the top of the webpage.

2. Under Organization Settings, enter "Customer Inquiry Channel Settings" and activate the "ChannelTalk Connection Settings" feature.

3. Enter the unique plugin key (Plugin Key) issued by ChannelTalk.

4. Click the save button at the bottom of the page to apply the changes.

Plugin Key: If you want to connect ChannelTalk to your organization, you need to enter the unique plugin key value. For more details on how to use it, please refer to the manual.

※ After completing the setup, when you click the "Customer Inquiry" button on your organization's homepage, it will be connected to your unique ChannelTalk.

※ Customer inquiry data collected through your organization's connected ChannelTalk cannot be viewed on Elice.

※ If you deactivate the ChannelTalk connection settings, the entered plugin key value will be retained.